Shipping policy

DELIVERY

  • Any period or date for delivery of Goods stated by RO is intended as an estimate only and is not a contractual commitment. RO will use its best endeavours to meet any estimate delivery dates but will not be liable for any loss or damage suffered by the Customer or any other person for failure to meet an estimated delivery date.
  • RO reserves the right to amend delivery methods without notice.

 

DELIVERY – ITALY

  • All deliveries of Goods purchased by the Customer will be made by registered courier (Bartolini) and are delivered with authority to leave without requiring a signature when no one is in attendance at the delivery address.
  • If the Customer believes their nominated delivery address will be unattended at the time of delivery, RO suggests nominating an address that the Customer knows will be attended during regular business hours. If the nominated delivery address is unattended at the time of delivery, the courier will either leave the Goods in a secure location under their ATL (in which case the delivery will be deemed successful by Bartolini) or a card will be left with details as to where the Customer can collect the Goods. At this time the Goods will be deemed delivered (‘Successful Delivery’).
  • RO will not be held responsible for any occurrence that may happen following the Delivery of a Good, including theft or damage if a Good is delivered to an unattended address. All risk in the Goods will remain with the Customer upon Delivery and RO will not offer a replacement Good or refund a Customer for any lost or damaged Goods.
  • RO will use reasonable endeavours to dispatch all Orders received on the next business day. Estimated delivery time depends on the Customer’s location. Shipping times on the shipping information page are to be taken as an estimate only.
  • Delivery of Orders placed on a weekend or public holiday will not be processed until the following 1-2 business days.
  • RO does not deliver Orders to Post Office boxes or Parcel Lockers.

 

DELIVERY – INTERNATIONAL

  • International deliveries will be made by FEDEX.
  • Estimated delivery time for international orders varies depending on location. 
  • Orders sent express via FEDEX use a signature service. Please note, if you request your delivery method be updated to a different address or provide FEDEX with authority to leave, you are waiving your right to any form of reimbursement or re-delivery if your order is not delivered, stolen or lost from both FEDEX and RO. We do not recommend altering our signature on delivery service for this reason.
  • In the event the Customer does not receive their Order within 15 business days of placement, the Customer should contact RO.
  • International delivery costs do not include any taxes or duties which may be applied by customs at the destination country. Any duties or taxes incurred are the responsibility of the delivery recipient. RO has no control over the import fee charged and will not be responsible for the payment of any duties or taxes.
  • In accordance with Italian export regulations, customs require RO to declare the exact value of the Order on the satchel, and it is the sole discretion of the custom agents to release the package.
  • Where taxes and duties are refused to be paid by a Customer or a parcel is left unclaimed and it is subsequently returned to RO, the Order will be credited (less any shipping costs paid) if a successful delivery is made to RO and the customer will be blocked from placing any subsequent orders on the RO website. No refunds will be issued for any parcels returned to RO where the parcel is unclaimed or duties are not paid.